TERMS & CONDITIONS
Please note that by paying the deposit for your cake you are agreeing to the terms stated below.
The content of this page is for your general information and use only and is subject to change.
Please take a few minutes to read through the terms and conditions as these form the basis of the contract. Further information can be provided on request.
DEPOSIT & PAYMENT POLICY
When placing an order for wedding cakes we require a 50% booking fee, this non-refundable deposit is to secure the date you require and to cover the necessary costs to create your order. If design has not been agreed a payment of £100 will secure your date and once order finalised this will be taken as your deposit. Final payment for wedding cakes is due no later than 4 weeks before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit lost.
For celebration cakes a minimum deposit of 50% is required (unless otherwise agreed). All deposits are non-refundable. For celebrations cakes final payment will be due two days before the delivery / collection date, unless otherwise agreed. Deposits and full payment can be made via bank transfer or cash.
FOOD ALLERGY DISCLAIMER
Harriet's Cakes is NOT an allergy-free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. At Harriet's Cakes we recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have, we reserve the right to decline any orders for clients with serious food allergies. Harriet's Cakes will not assume any liability for adverse reactions to our products.
The following ingredients are used in our kitchen:
• Milk and other dairy products
• Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut
• Wheat and gluten
DELIVERY & COLLECTION POLICY
Any delivery charges will be explained at the time of ordering. Collection of orders is free and are to be collected from 114 Tower Street, Brightlingsea, CO7 0AN the time of collection will be confirmed at least 2 days prior.
TRAVELLING WITH THE CAKE
DO NOT place the cake on a seat in the car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat. Extra care should be taken when driving as some elements may be delicate. Harriet's Cakes cannot take any responsibility for damage to cakes when collected and transported by their customers.
All cakes / cupcakes should be placed on a flat surface and stored in the fridge until the day they are required. We recommend taking the cake out to come to room temperature before serving. Please note cupcakes should be consumed within 2 days and cakes within 3 days.
CHANGES TO YOUR ORDER
Harriet's Cakes aims to meet your requirements and understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible to ensure any changes can be actioned, generally 2 weeks’ notice is required for any changes.
If you would like fresh flowers on your cake you will be offered the choice to have us provide and arrange them or a florist. For wedding cakes there may be a charge for arranging flowers on the cake if you would prefer Harriet's Cakes to do this as it requires additional items such as flower picks, flower tape and we will also charge an hourly rate. Once the cake has been set-up at the venue, and the cake has been signed for, Harriet's Cakes does not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers by the florist.
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks & flower tape etc.
COLOURS AND DESIGN
You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as far as possible. This also applies to food colourings and icings. We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however we will work with you, often using sketches to ensure you are happy with the design.
On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Cancellation by the customer: If the order is cancelled, your deposit is non-refundable, payment is required for any and all expenses already incurred on behalf of the finished product.
For weddings if you cancel at least 6 weeks before the date 75% of the full payment will be invoiced. This is to cover monies lost as Harriet's Cakes will have turned away other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your order less than 6 weeks before the date you will not be liable for a refund of any monies already paid.
For celebration cakes if you cancel within 2 weeks of your event 50% of the full payment will be invoiced. If you cancel within 3 days of your event full payment will be invoiced.
Cancellation by Harriet's Cakes: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Harriet's Cakes will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
Please note icing may crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different. We can offer a tasting service for a small fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
The customer will be asked to sign a sheet that will state the following:
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Harriets Cakes for any subsequent damage once the cake has been handed over to the customer or venue. Harriet's Cakes will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.